What's a customer relationship managment system and why is it important for a business that has customer-facing employees? If you even need to ask this question, you definitely need to read the
overview for Microsoft's CRM product called
Microsoft Dynamics CRM. I'd actually hoped to have a presentation given at the Atlanta Microsoft Professionals that would cover CRM and Microsoft's solution (which is by no means the only solution on the market) but the presentation scheduled for this April has unfortunately fallen through due to scheduling conflicts.
However, despite the lack of a quality CRM presentation for the user group audience, Microsoft is bringing the
Microsoft Dynamics CRM Launch Tour to Atlanta. Here's a bit of the marketing fluff I received in an e-mail alerting me to this free event:
Microsoft CRM 3.0 is the only
CRM solution that's embedded in Outlook, giving you powerful new CRM
capabilities in a native experience that helps ensure everyone can make the most
of it.
|
| Microsoft CRM
3.0 lets you: |
| • |
Cultivate
and manage customer relationships more easily, from one place. |
| • |
Improve
productivity by simplifying and automating key processes. |
| • |
Map to your unique
business with intuitive customization tools. |
| • |
Deploy on your
terms, hosted or on-site, with the option to switch later. | |
March 23rd, at the DoubleTree Hotel on Holcomb Bridge Rd. from 8:30am to 11:30am
register here